RETURNS AND EXCHANGES
Item(s) purchased from www.retro11.co.uk must be returned at the customers' expense within 14 days of receiving the shipment, in order to receive a refund. To return an item(s) for a refund just send it to the address below accompanied by packing list included in your shipment with a reason why the item(s) is being returned. A refund will be issued in the original form of payment within 2-3 business days from when the return is received. Please note that we can not refund the original shipping charge with the exception of faulty or incorrectly shipped items. Any item(s) purchased on sale or at a discount cannot be returned for a refund. If you wish to refund your item please send us an email at firstname.lastname@example.org.
We do not exchange product. If you purchased an item from www.retro11.co.uk and would like a different colour, size or style, a new order will need to be placed. A refund will then be issued for the original item(s) within 1-2 business days of receipt.
Any item(s) purchased on sale or at a discount are final and cannot be returned for a refund. If we receive a returned sale or discounted item, we will either refuse the delivery or return it at the customers expense. No refund will be issued.